Terms of service

Introduction

Welcome to the website at [tranoosleep.com], mobile applications, smart hardware devices, and related services provided by Braintrace Technology Limited (collectively, the "Service").

To use the Service, you shall carefully read and comply with this User Agreement (the "Agreement"), as well as the Privacy Policy, Return and Refund Policy, Warranty Policy, payment instructions, promotional rules, campaign page rules, and any other rules we may lawfully publish from time to time in relation to the Service. Once published, the foregoing documents form an integral part of this Agreement.

Please read this Agreement carefully and fully understand it, especially the clauses regarding disclaimer or limitation of liability, dispute resolution, governing law, automatic renewal (if any), product use restrictions, and use by minors. By clicking "Agree," registering, logging in, placing an order, purchasing, pairing or binding a device, or otherwise actually using the Service, you are deemed to have read, understood, and agreed to be bound by this Agreement.

If you do not agree to any part of this Agreement, please stop using the Service immediately.

1. Scope of the Agreement

1.1 Scope of Applicable Parties

This Agreement is entered into between you and Braintrace Technology Limited in connection with your access to, registration for, login to, purchase of, binding of, and use of the Service.

1.2 Relationship with Other Rules and Conflict Resolution

This Agreement includes the main body of this Agreement and all rules, instructions, policies, statements, and other materials that we have published or may publish in the future. Such materials have the same legal effect as the main body of this Agreement.

If this Agreement conflicts with any specific product page, campaign page, warranty policy, or return and refund rules, the special terms applicable to that specific matter shall prevail. If applicable law contains mandatory provisions, such provisions shall prevail.

2. About the Service

2.1 Scope of the Service

The Service includes, without limitation:

1. product display, information browsing, order placement, and payment settlement on the standalone website;

2. activation, binding, connection, and use of sleep-aid hardware products;

3. supporting functions provided through the App, web interface, or other digital interfaces;

4. sleep reports, device status display, parameter management, and firmware updates;

5. customer service, after-sales service, warranty, returns and exchanges, and related support; and

6. other products or services lawfully provided by us.

2.2 Service Channels

You may use the Service through webpages, mobile devices, client software, email, SMS, online customer service, third-party payment providers, third-party logistics providers, or other channels. The actual Service content provided by us at the relevant time shall prevail.

2.3 Changes to the Service

We may add to, delete, adjust, upgrade, maintain, restrict, or suspend the Service based on business development, product iteration, changes in laws and regulations, or operational arrangements. Where any such change materially affects your rights or interests, we will give you at least (30) days’ prior notice by appropriate means; where the change involves a paid feature, the notice period shall be no less than (30) days and you shall have the right to terminate this Agreement before the end of the notice period.

3. Account Registration and Security

3.1 Account Registration

You may need to register an account before using certain functions. When registering, you shall provide true, accurate, complete, and valid information, and update such information in a timely manner.

3.2 Rules for Account Use

You shall properly keep your account, password, verification code, and other credentials secure, and you shall be responsible for all activities conducted under your account. Unless expressly permitted by law, you may not gift, lend, lease, transfer, sell, or otherwise permit others to use your account.

3.3 Account Security

If you discover that your account has been used by another person without authorization, that a security vulnerability exists, or that any other abnormal circumstance has occurred, you shall notify us immediately. We may, depending on the circumstances, freeze the account, restrict login, require identity verification, or take other measures.

3.4 Account Cancellation

You may apply to cancel your account in accordance with the instructions on the relevant page. After account cancellation, certain services may no longer be available. Information that must be retained under laws and regulations, as well as transaction records, after-sales records, or information necessary for dispute resolution, will not automatically be deleted solely because the account has been canceled.

4. Product Information, Orders, and Payment

4.1 Product Information

We will use reasonable commercial efforts to ensure that product names, images, specifications, prices, inventory, compatibility information, and similar content are displayed accurately. However, due to page display differences, system updates, translation differences, supply chain adjustments, and other factors, there may be delays or errors in product information. The checkout page, order confirmation page, and the products actually delivered shall prevail.

4.2 Placement and Acceptance of Orders

When you submit an order, you are expressing your intent to purchase the relevant product. An order shall be deemed accepted only when we send you an order confirmation, shipping notice, or otherwise accept payment and arrange fulfillment. If there is an obvious pricing error, insufficient inventory, system abnormality, risk-control interception, delivery restriction, legal restriction, or any other reasonable cause, we may refuse to accept or may cancel the order, or require you to provide additional information.

4.3 Price, Taxes, and Charges

Product prices, currencies, shipping fees, taxes, discounts, and promotions shall be as displayed on the checkout page. For cross-border orders, customs duties, import taxes, customs clearance fees, or other local taxes shall be borne by the relevant party as indicated on the order page, in the shipping policy, or under local law.

4.4 Payment

You may pay using the payment methods that we support at the relevant time. Payment services are typically provided by third-party payment institutions. We do not directly store complete bank card information, and the relevant payment process is subject to the rules of such third-party payment providers.

4.5 Risk Control

To protect transaction security, we may verify, delay performance, cancel orders, freeze promotions, restrict accounts, or take other measures with respect to abnormal orders, abnormal payments, bulk purchases, suspected resale, fraud, or transactions that otherwise violate this Agreement.

5. Shipping, Delivery, and Inspection

5.1 Shipping Arrangements

We will arrange shipping in accordance with the order page, shipping notice, or logistics information. Estimated delivery times are for reference only and may be delayed due to customs, weather, holidays, logistics carriers, regional restrictions, or other factors.

5.2 Receipt and Inspection

Please inspect the outer packaging and the products in a timely manner upon receipt. If you discover that the outer packaging is seriously damaged, the quantity does not match, the model is incorrect, or the goods are obviously damaged, please take photos promptly and keep them for record, and contact us within a reasonable period.

5.3 Failed Delivery

If delivery cannot be completed because of incorrect information provided by you, absence of a recipient, refusal to accept the package, failure to cooperate with customs clearance, or any other reason attributable to you, any additional costs and risks shall be borne by you.

6. Returns, Exchanges, and Refunds

6.1 Returns and Exchanges

Unless applicable law provides otherwise on a mandatory basis, the conditions, time limits, procedures, and exceptions for returns and exchanges shall be governed by our published Return and Refund Policy. Due to the hygienic nature of certain products, unsealed or used products, paired or activated products, customized products, or other circumstances in which no-reason returns are not applicable under law, we may restrict returns and exchanges.The process for exercising the right of withdrawal is set out in our Return and Refund Policy.

 

6.2 Refunds

If the refund conditions are met, we will process the refund through the original payment method or any other method permitted by law after verification. The actual time of receipt depends on the processing cycle of the payment institution and bank.

6.3 Warranty

The scope, term, method, and exclusions of the product warranty shall be governed by the accompanying warranty documentation. Damage caused by misuse, modification, unauthorized repair, human-caused damage, failure to use the product in accordance with the instructions, force majeure, or similar causes may fall outside the warranty scope.

7. Device Use Instructions and Important Notices

7.1 Proper Use

You shall use the device properly in accordance with the product manual, App prompts, warning labels, and customer service guidance, and shall ensure that the usage environment, charging method, wearing method, cleaning, and maintenance method meet the relevant requirements.

7.2 Non-Medical Statement

Unless expressly stated on the product page, in regulatory certification documents, or on the product packaging, products provided under the Service are generally consumer electronics, health management products, or products intended to assist improvement. The website content, App content, sleep reports, and related descriptions are for general informational reference only and do not constitute medical advice, medical diagnosis, treatment plans, or any promise of efficacy, nor can they replace advice from a physician or other qualified medical professionals.

7.3 Warnings for Special Populations

If you have a history of epilepsy, an implanted cardiac pacemaker, a serious neurological disorder, pregnancy, sensitivity to electrical stimulation, or any other condition that may make the device unsuitable for you, please read the warnings carefully before use and consult a physician or other qualified professional.

7.4 Independent Judgment

You shall use the products and services prudently based on your own condition and independently determine whether continued use is appropriate. Any risks arising from improper use, use beyond the intended scope, or use in violation of the instructions shall be borne by you.

8. User Conduct

When using the Service, you shall not engage in any of the following conduct:

1. providing false registration, order, payment, after-sales, or identity information;

2. infringing upon the lawful rights and interests of others, including intellectual property rights, privacy rights, reputation rights, or portrait rights;

3. illegally cracking, reverse engineering, bypassing security measures, or interfering with the normal operation of devices or software;

4. using the Service to commit fraud, money laundering, malicious returns, false complaints, fake orders, resale, or cash-out activities;

5. uploading, publishing, or disseminating illegal, infringing, obscene, defamatory, harassing, hateful, or otherwise improper content;

6. interfering with the security of the website, App, servers, networks, or third-party systems; or

7. any other conduct that violates applicable laws, regulations, or this Agreement.

If you violate this section, we may issue warnings, restrict functions, cancel orders, terminate services, freeze accounts, refuse after-sales service, pursue liability, or take other measures.

9. Intellectual Property

All intellectual property rights in and to the trademarks, trade names, domain names, product names, page designs, text, images, videos, audio, software, algorithms, interfaces, databases, and other content contained in the Service belong to us or the relevant rights holders.

Without our prior written consent or the prior written consent of the relevant rights holder, you may not copy, disseminate, publicly display, modify, reverse engineer, commercially exploit, or otherwise infringe the foregoing content in any manner.

You retain the corresponding rights in any reviews, feedback, suggestions, images, videos, or other content you submit. However, to the extent permitted by law, you grant us a worldwide, non-exclusive, sublicensable, royalty-free license to use such content for customer service handling, product optimization, marketing display, dispute resolution, and other reasonable purposes related to the Service.

10. Third-Party Products and Services

In the course of using the Service, you may encounter or use third-party services such as payment, logistics, analytics, customer service, social login, content sharing, or other services. With respect to such third-party services:

1. you shall also comply with the terms and rules of the relevant third party;

2. the third party may independently collect and process your information;

3. disputes arising from the third party's own services shall be resolved between you and the third party within the scope of applicable law and the relevant agreements; and

4. however, if the third party provides support upon our entrustment for the performance of the Service, we will bear responsibility within the corresponding scope as required by law.

11. Suspension, Termination, and Force Majeure

11.1 Suspension or Termination of the Service

We may suspend, restrict, or terminate all or part of the Service in any of the following circumstances:

1. you violate this Agreement or related rules;

2. we reasonably believe that there is a security, fraud, illegality, or rights-infringement risk;

3. system maintenance, upgrades, bug fixes, or business adjustments require it;

4. a competent authority so requires; or

5. force majeure or any other cause beyond our reasonable control occurs.

11.2 Force Majeure

To the extent permitted by law, we shall not be liable for service interruption, delay, failure, or losses caused by earthquakes, typhoons, floods, fires, wars, strikes, network interruption, hacker attacks, major public health incidents, international trade controls, customs restrictions, logistics suspension, government actions, or any other force majeure event; however, we will make reasonable efforts to reduce the impact.

12. Disclaimers and Limitation of Liability

12.1 General Disclaimer

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We do not guarantee absolutely that:

1. the Service will be continuous, uninterrupted, error-free, or entirely free of vulnerabilities;

2. third-party services will remain continuously available;

3. your use of the products will necessarily achieve any particular sleep effect, health effect, or therapeutic effect; or

4. all data, reports, analyses, or recommendations will be fully accurate, complete, or suitable for every individual.

12.2 Limitation of Liability

Unless mandatory law provides otherwise, we shall not be liable for any indirect, incidental, punitive, consequential, profit-related, data-loss, goodwill-loss, or other derivative damages arising from your use of or inability to use the Service.

If liability limitations are permitted by law, our aggregate liability to you under any circumstance shall not exceed the total product price actually paid by you for the order giving rise to the claim.

This section does not affect liability that cannot be excluded under law, including liability arising from willful misconduct or gross negligence, product liability, or consumer protection law.

13. Liability for Breach

If either party breaches this Agreement, the non-breaching party has the right to require the breaching party to continue performance, take remedial measures, compensate for losses, and bear other liabilities.

If your breach, infringement, unlawful conduct, or violation of third-party rules causes claims, penalties, losses, expenditures, or expenses (including reasonable attorneys' fees, investigation costs, and rights-protection expenses) to us, our affiliates, partners, or other third parties, you shall be liable for compensation.

14. Governing Law and Dispute Resolution

The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall in principle be governed by the laws of mainland China. However, if the mandatory consumer protection laws of your country or region provide otherwise, such mandatory provisions shall not be affected.

Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly consultation. If consultation fails, unless applicable law provides otherwise on a mandatory basis, either party may bring a lawsuit before the People's Court with jurisdiction over the domicile of Braintrace Technology Limited in Shenzhen.

15. Miscellaneous

1. We may amend this Agreement according to business needs and will notify you through website announcements, pop-up notices, emails, or other reasonable means.  For material amendments affecting your rights or interests, we will give you at least  (30) days’ prior notice, and the amendment will take effect upon expiry of that notice period; for non-material amendments, the revised Agreement takes effect upon publication.  If you continue to use the Service, you are deemed to have accepted the revised Agreement.

2. The headings of this Agreement are for convenience only and do not affect the interpretation of the clauses.

3. If any provision of this Agreement is held invalid or unenforceable, the validity of the remaining provisions shall not be affected.

4. This Agreement may exist in Chinese, English, or other language versions. In the event of any inconsistency, the Chinese version shall prevail.