Cookie Policy
Last Updated: August 10, 2026
Effective Date: March 15, 2026
1. Introduction
Welcome to the websites operated by Shenzhen Sunao Technology Co., Ltd., including tranoosleep.com, shop.tranoosleep.com, and related online services. To ensure the normal operation of our websites, improve your browsing experience, support shopping and checkout, measure website performance, and maintain transaction and information security, we may use cookies, pixel tags, local storage, and other similar technologies on your device.
This Cookie Policy explains how Tranoo uses cookies and similar technologies, the types of cookies that may be used, the purposes for which they are used, and the choices available to you.
2. Scope of Application
This Policy applies to cookies and similar technologies used through our websites, online store, checkout pages, help center pages, email-linked pages, and other online interfaces operated by or on behalf of Tranoo.
If you click through to a third-party website, payment page, social media platform, or other third-party service, that third party may independently use cookies or similar technologies on your device. Such use is governed by the privacy and cookie policies of the relevant third party.
3. What Are Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit a website. They are commonly used to identify a browser, save preferences, maintain session status, remember shopping-cart contents, or record interactions between you and a website.
Similar technologies may include pixel tags, web beacons, local storage, scripts, and other technologies that perform similar functions. These technologies can help us recognize returning devices or browsers, remember your settings, maintain website and checkout functionality, and understand website performance and marketing activity.
4. Types of Cookies We May Use
Depending on their functions and purposes, we may use the following types of cookies. The specific cookies actually used may depend on the pages you visit, the language or region you select, whether you place an order, and the third-party services that are integrated into our websites.
Strictly necessary cookies are used to provide essential website functions and generally cannot be disabled through our cookie preference tools. For other categories of cookies, where applicable law requires consent, we will provide an appropriate choice mechanism through a cookie banner, preference center, or similar tool. Where consent is required, such optional cookies will not be activated before the required consent is obtained. You may withdraw or change your consent at any time through the available cookie preference controls.
| Cookie Type | Typical Purpose | Information That May Be Processed | Retention Period |
|---|---|---|---|
| Strictly Necessary Cookies | Maintain essential website, checkout, security, and shopping-cart functions | Session identifiers, shopping-cart contents, language or region settings, security and fraud-prevention signals | Session or short-term |
| Functional Cookies | Remember preferences and improve website functionality | Language and region preferences, interface settings, customer-support settings, and preference records | Several days to several months |
| Performance and Analytics Cookies | Measure website traffic, page performance, and feature usage | IP address or approximate location information, page interactions, visit duration, device information, and browser information | Several weeks to several years, depending on the service used |
| Advertising and Marketing Cookies | Measure advertising effectiveness, manage advertising frequency, attribution, and remarketing | Advertising identifiers, ad interactions, browsing activity, conversion information, and campaign identifiers | Several weeks to several years, depending on the service used |
5. Why We Use Cookies
- To operate our websites and online store, including maintaining shopping-cart contents, checkout functionality, language or region preferences, and other essential functions.
- To identify and prevent fraud, abuse, malicious activity, and other security risks, and to help protect orders, payments, and website security.
- To remember your preferences and cookie choices so that you do not need to repeatedly enter or select the same information.
- To understand website traffic, page performance, conversion activity, and feature usage so that we can improve website structure, product information, help-center content, and customer experience.
- Where permitted by applicable law and subject to any required consent, to measure advertising effectiveness, understand campaign performance, conduct attribution, and support remarketing or personalized advertising.
6. Third-Party Cookies and Third-Party Services
Our online store is hosted and supported by Shopify. Shopify may use cookies and similar technologies to provide storefront functionality, checkout services, security, fraud prevention, analytics, personalization, and other services necessary to operate and support our online store.
We may also use third-party service providers for payment processing, analytics, advertising attribution, customer support, content delivery, video hosting, security, fraud prevention, and other website functions. Where these services are integrated, the relevant providers may use cookies, pixels, scripts, or similar technologies in accordance with their own privacy and cookie policies.
The specific third-party services used on our websites may change from time to time as we update our website functionality, service providers, or marketing tools. Where required by applicable law, optional third-party cookies will be subject to the consent choices made through our cookie preference tools.
7. How You Can Manage Cookies
You can manage your cookie preferences through the cookie banner, preference center, or other cookie controls made available on our websites. Where you have previously provided consent to optional cookies, you may change or withdraw that consent at any time through the available preference controls.
Please understand that disabling or blocking strictly necessary cookies may cause certain website functions, such as shopping cart, checkout, security verification, or preference storage, to stop working properly. Disabling analytics or marketing cookies should not prevent basic shopping functionality, but may limit our ability to measure website performance or understand the effectiveness of advertising campaigns.
- Use the cookie banner or preference center provided on our websites to accept, reject, or manage optional cookies by category.
- Delete existing cookies or block some or all cookies through your browser settings.
- Use privacy, advertising, or tracking controls available through your browser, device, or relevant third-party platforms.
Changing your cookie preferences does not affect the lawfulness of processing carried out before your consent was withdrawn or changed.
8. Cookie Retention Periods
The retention period of a cookie depends on its purpose, technical configuration, business requirements, legal obligations, and the settings of the service provider that places or operates the cookie.
- Session cookies generally expire when you close your browser and are primarily used to maintain essential functions during a single browsing session.
- Persistent cookies remain on your device for a defined period or until manually deleted and may be used to remember preferences, support analytics, maintain security settings, or measure advertising attribution.
For cookies operated by third-party service providers, the applicable retention period may be determined by the relevant provider. We encourage you to review the privacy and cookie information provided by those third parties for additional details.
9. Relationship with Personal Information
Some cookies and similar technologies may process or be associated with information that constitutes personal information under applicable law. This may include device identifiers, IP addresses, browsing activity, order-related information, or other information associated with your interaction with our websites.
Where information collected through cookies or similar technologies constitutes personal information under applicable law, we will process and protect such information in accordance with our Privacy Policy and applicable privacy laws.
10. Updates to this Policy
We may update this Policy from time to time to reflect changes to our website, business operations, third-party service providers, cookie technologies, or applicable legal and regulatory requirements.
When we make material changes that affect how cookies or similar technologies are used or how your personal information is processed, we will provide notice through our website, cookie banner, email, or other appropriate means where required by applicable law.
The updated version will be posted on this page together with the applicable Last Updated date. Where applicable law requires renewed consent for optional cookies, we will request such consent before activating the relevant cookies.
11. Contact Us
If you have any questions, comments, or requests regarding this Cookie Policy or our use of cookies and similar technologies, you may contact us using the information below:
- Company name: Shenzhen Sunao Technology Co., Ltd.
- Contact phone number: +86 15800262835
- Contact address: Room 902G, Tsinghua Information Port, Nanshan District, Shenzhen, Guangdong Province, China
- Email: info@tranoosleep.com
- Website: tranoosleep.com