tranoo-sleep-x1

1. Introduction

Welcome to the TRANOO website at [tranoosleep.com], online store, TRANOO products, and related supporting services operated by Shenzhen Sunao Technology Co., Ltd. (collectively, the "Service").

We fully understand the importance of personal information to you. In accordance with applicable laws and regulations, we will adopt reasonable security measures and make our best efforts to keep your personal information secure and under appropriate control. This Privacy Policy explains how we collect, use, store, share, transfer, publicly disclose, and protect your personal information, as well as how you may manage your personal information.

Before using the Service, please read this Policy carefully and fully understand it, especially the clauses regarding sensitive personal information, cross-border transfers, third-party services, protection of minors, and the exercise of your rights.

By accessing our website, creating a customer account where available, placing an order, contacting customer service, or otherwise using the Service, you acknowledge that you have read and understood this Policy.

Where processing of personal information is based on your consent, we will obtain such consent as required by applicable law.

If you do not agree to any part of this Policy, please stop using the relevant Service.

2. Scope of Application

This Policy applies to the products and services that we provide through the following channels:

the TRANOO official website, online store, and related pages;
consumer products offered under the TRANOO brand;
customer support, after-sales service, warranty, order fulfillment, marketing communications, and other related services.

This Policy does not apply to products or services independently provided by third parties. When you access third-party services through our website or online store, you should also review the privacy policies and applicable terms of those third parties.

3. Information We Collect

When you use the Service, we may collect personal information depending on the functions and services you actually use.

3.1 Information You Provide to Us

When you create a customer account where available, place an order, contact customer service, request after-sales support, or otherwise interact with us, you may provide:

account and contact information, such as your name, nickname, email address, mobile phone number, login credentials, and country or region;
order and transaction information, such as the recipient's name, shipping address, contact phone number, order number, purchased products, payment status, refund information, and invoice or tax information;
after-sales and communication information, such as customer service communications, issue descriptions, product fault descriptions, images, videos, attachments, reviews, or feedback submitted by you; and
any other information you voluntarily provide to us.

3.2 Information Automatically Collected When You Use the Website

To ensure normal website operation, improve user experience, maintain transaction security, and understand website performance, we may automatically collect:

device and log information, such as device model, operating system, browser type, IP address, language, time zone, access time, access path, page dwell time, and error or crash logs;
network and identification information, such as network type, cookies, pixel tags, local storage identifiers, advertising identifiers, or similar online identifiers; and
security-related information, such as abnormal login records, risky operation records, and anti-fraud indicators.

3.3 Information Related to Product Support and After-Sales Services

When you contact us regarding product use, troubleshooting, returns, exchanges, warranty service, or other after-sales matters, we may collect information reasonably necessary to understand and handle your request.

Such information may include:

product and order information, such as product model, order number, purchase date, and product serial number where applicable;
information about the issue you report, such as product condition, fault description, usage circumstances you voluntarily provide, and troubleshooting information;
photos, videos, documents, or other materials you voluntarily submit for customer support or warranty assessment; and
communications between you and our customer support or after-sales team.

TRANOO Sleep X1 does not require an App, product account, internet connection, or Bluetooth pairing for its core operation. We do not collect EEG or brainwave recordings, sleep reports, or personal sleep-session data through the product.

3.4 Information from Third Parties

To the extent permitted by applicable law, we may receive certain information from third-party service providers used in connection with our online store, such as payment status, logistics status, transaction status, or customer service information.

4. How We Use Your Information

We may use the information we collect for the following purposes:

to provide customer account functions where available, product browsing, shopping cart, order placement, payment, shipping, after-sales service, and warranty services;
to provide customer support, troubleshoot product issues, handle returns and exchanges, process warranty requests, and resolve disputes;
to safeguard the security of our website, online store, customer accounts, and transactions, identify abnormal activity, and prevent fraud, abuse, or attacks;
to conduct statistical analysis, improve our website and services, optimize products, and enhance user experience;
subject to your consent or as otherwise permitted by applicable law, to send service notices, order reminders, after-sales updates, marketing communications, and product information;
to comply with applicable laws and regulations or cooperate with regulatory, judicial, or law-enforcement requirements; and
for other purposes authorized by you or permitted by applicable law.

If we intend to use your personal information for purposes materially different from those described in this Policy, we will provide additional notice and obtain consent where required by applicable law.

5. Cookies and Similar Technologies

To ensure the normal operation of the website, remember your preferences, analyze visits, and measure promotion effectiveness, we may use cookies, pixel tags, local storage, and similar technologies.

You may manage or reject cookies through your browser settings or available cookie preference tools. However, rejecting certain cookies may affect functions such as customer account login, shopping cart, checkout, and preference storage.

If we use analytics or advertising service providers, additional information may be provided through a cookie banner, preference center, Cookie Policy, or other appropriate notice.

For more information, please review our Cookie Policy.

6. How We Share, Transfer, and Publicly Disclose Your Information

6.1 Sharing

We do not sell your personal information for monetary consideration. Except in the following circumstances, we will not share your personal information with third parties:

with your consent where required;
where reasonably necessary for order fulfillment, payment processing, logistics delivery, after-sales support, website operations, cloud services, communications, data analytics, customer service, or similar purposes;
where required by applicable laws, regulations, judicial authorities, administrative authorities, or other competent bodies;
where reasonably necessary to protect the lawful rights, interests, safety, or property of us, our customers, or other parties; or
where reasonably necessary in connection with a merger, acquisition, restructuring, financing, or asset transfer.

Where appropriate, we require service providers and other parties that process personal information on our behalf to use such information only for authorized purposes and to implement reasonable safeguards.

6.2 Transfer

Unless permitted or required by applicable law, or unless we obtain your consent where required, we will not transfer your personal information to another company, organization, or individual except as described in this Policy.

6.3 Public Disclosure

In principle, we will not publicly disclose your personal information. Where public disclosure is necessary, we will provide appropriate notice and complete any consent or other procedures required by applicable law.

7. Cross-Border Transfers

Because our products and services may be provided to customers in different countries or regions, and because we may use ecommerce platforms, cloud services, payment services, logistics systems, customer service systems, or analytics tools located in different jurisdictions, your personal information may be transferred to, stored in, or processed outside your country or region.

Where cross-border transfers occur, we will take reasonable measures required by applicable law to protect your personal information, which may include contractual safeguards, security assessments, encryption, access controls, or other lawful transfer mechanisms.

Where required by applicable law, we will obtain consent or provide additional information regarding such cross-border transfers.

8. How We Store and Protect Your Information

8.1 Retention Period

We retain your personal information only for the period reasonably necessary to achieve the purposes described in this Policy, unless applicable law requires a longer retention period or a longer period is reasonably necessary to resolve disputes, perform contracts, process warranty or after-sales matters, maintain required business records, or protect lawful rights and interests.

After the applicable retention period expires, we will delete, anonymize, or otherwise securely dispose of personal information in accordance with applicable law.

8.2 Security Measures

We adopt reasonable technical and organizational measures designed to protect your personal information, including but not limited to:

appropriate protection for data during transmission and storage;
access controls and minimum-necessary authorization;
security monitoring, logging, and anomaly detection;
employee confidentiality obligations and permission management; and
reasonable security management of service providers.

However, please understand that the internet is not an absolutely secure environment, and no method of electronic transmission or storage can be guaranteed to be completely secure.

If a personal information security incident occurs, we will take reasonable remedial measures and provide any notification required by applicable law.

9. Your Rights

To the extent provided by applicable law, you may have certain rights with respect to your personal information, including:

to access and inquire about your personal information;
to correct or supplement inaccurate or incomplete information;
to request deletion of your personal information;
to withdraw consent where processing is based on consent;
to cancel your customer account where applicable;
to request a copy of certain personal information;
to restrict or object to certain processing activities where provided by applicable law; and
to manage marketing subscriptions and cookie preferences.

You may exercise these rights through available account or privacy settings on our website, where provided, or by contacting us using the contact details set out in this Policy.

For security purposes, we may require reasonable identity verification before processing certain requests.

Please understand that in certain circumstances, due to legal requirements or needs related to transactions, after-sales service, taxation, fraud prevention, dispute resolution, or security record retention, we may be permitted or required to retain certain information.

10. Protection of Minors

The Service is primarily intended for adults. If you are under 18 years of age, please review this Policy together with your parent or legal guardian and use the Service only with appropriate parental or guardian consent where required.

If we learn that we have collected personal information from a minor in a manner that does not comply with applicable law, we will take reasonable steps to delete or otherwise appropriately handle such information.

If you are the parent or guardian of a minor and have questions regarding the processing of the minor's personal information, please contact us using the methods set out in this Policy.

11. Explanation of Third-Party Services

The Service may use or integrate third-party services necessary to operate our website, online store, and related business functions, including but not limited to:

ecommerce platform and website service providers;
payment service providers;
logistics, warehousing, and fulfillment service providers;
cloud service and content delivery service providers;
data analytics and performance monitoring service providers;
customer service and support service providers; and
email, SMS, and marketing communication service providers.

Third-party service providers may process information independently or on our behalf depending on the relevant service. When interacting directly with a third-party service, you should also review the privacy policy and applicable terms provided by that third party.

12. Changes to this Policy

We may revise this Policy based on business development, product updates, changes to the services we use, changes in laws and regulations, or regulatory requirements.

If a revision materially affects your rights, we may provide notice through website announcements, notices, email, or other reasonable means where required by applicable law.

The updated Policy will become effective on the date stated at the top of this page.

13. Contact Us

If you have any questions, comments, complaints, or requests regarding this Policy or your personal information, you may contact us through the following methods:

Company: Shenzhen Sunao Technology Co., Ltd.
Contact phone number: [+86 15800262835]
Contact address: [Room 902G, Tsinghua Information Port, Nanshan District, Shenzhen, Guangdong Province]
Customer service email: [info@tranoosleep.com]
Website: [tranoosleep.com]

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