One Year Limited Warranty Terms

1. Covered Products

Brand	Product
Tranoo	Tranoo Sleep X1

2. Warranty Overview

Thank you for purchasing a Tranoo product. We warrant that, from the date you receive the product, if the product suffers a performance failure due to defects in materials orworkmanship under normal use and maintenance conditions, Tranoo will provide theapplicable warranty service in accordance with these warranty terms..

This warranty is a one-year limited warranty and applies only to new products purchased through tranoosleep.com.

3. Warranty Period

The standard warranty period is 12 months from the date of delivery.

If applicable law grants consumers a longer mandatory warranty right, the applicable law shall prevail.

4. Warranty Coverage

During the warranty period, if Tranoo confirms that the product has a functional defectcaused by defects in materials or workmanship, Tranoo will provide (subject to theconsumer's right to choose under applicable mandatory law) one of the followingremedies:

• Free repair;
• Free replacement with the same model;
• If the original model has been discontinued or is out of stock, replacement with a substitute product of equivalent performance;
• If repair or replacement is not possible, a refund or another reasonable solution based on the actual circumstances.

The final remedy will be determined by Tranoo based on the condition of the product, inventory availability, and the applicable after-sales policy, except where applicable mandatory consumer law provides otherwise.

5. Exclusions from Warranty Coverage

The following circumstances are not covered by this warranty service:

• Damage caused by misuse, dropping, crushing, liquid ingress, corrosion, abnormal voltage, fire, flood, or other external causes;
• Failure or damage caused by use, storage, or maintenance not in accordance with the product manual, precautions, or official guidance;
• Issues caused by unauthorized disassembly, modification, repair, or repair by an unauthorized third party;
• Damage caused by incompatible, unsafe, defective, or non-compliant accessories, chargers, cables, or other third-party products;
• Normal wear and tear, including but not limited to cosmetic scratches, stains, natural aging, and packaging wear that do not affect core functionality;
• Damage occurring during shipment is handled under our Shipping Policy and Return and Exchange Policy rather than this Limited Warranty;
• Any case where the product label, serial number, or tamper-evident marking has been removed, altered, missing, or rendered illegible;
• Products purchased second-hand, through unauthorized resale channels, provided solely as promotional samples, or for which valid proof of purchase from tranoosleep.com cannot be provided;
• Any product that is outside the warranty period.

6. How to Apply for Warranty Service

If you need to request warranty service, please contact Tranoo customer service within the warranty period through the following channels:

• Customer service email: info@tranoosleep.com
• Official website: tranoosleep.com

When applying for warranty service, you will usually need to provide the following information:

• Order number or proof of purchase;
• Product name and model;
• Product serial number (if applicable);
• Description of the issue;
• Product photos, videos, or other materials helpful for assessing the issue.

After receiving your request, Tranoo will conduct a preliminary review and inform you of the next steps.

7. Warranty Handling Process

To improve handling efficiency, Tranoo may first conduct a preliminary assessment byemail, video, photos, or remote guidance. If return-for-repair or return-for-inspection isrequired, the user shall send back the product in accordance with the instructions provided by customer service.

Once the issue is confirmed to fall within the warranty scope, Tranoo will provide repair, replacement, or another reasonable solution.

If inspection confirms that the issue does not fall within the warranty scope, Tranoo may decline to provide free warranty service or, where applicable, offer a paid repair or replacement solution based on the circumstances.

8. Shipping Costs

If inspection confirms that the product issue is covered by the warranty:

After a covered quality issue is confirmed, the brand will bear the shipping cost forreturning the repaired or replacement product to you. The shipping cost for sending theproduct in for inspection may be prepaid by the user and reimbursed or credited after the issue is confirmed to be a covered quality issue.

9. Replacement Products

If Tranoo chooses to fulfill its warranty obligation by replacement, the replacementproduct may be a new product or a replacement unit that has passed quality inspection,provided that its function and performance are not lower than those of the original product.

A replacement product will continue to enjoy warranty coverage for the remainder of the original warranty period, unless applicable law provides otherwise.

10. Limitation of Liability

To the fullest extent permitted by applicable law, this warranty covers only the repair, replacement, or refund obligations relating to the product itself and does not cover anyindirect, incidental, consequential, data-loss, profit-loss, business interruption, or other derivative damages arising from product failure.

Nothing in these terms affects any statutory rights available to consumers underapplicable law. Some states or jurisdictions do not allow the exclusion of incidental orconsequential damages, so the above limitation may not apply to you. This warrantygives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.

11. Limitation of Liability

These warranty terms apply to Tranoo Sleep X1 products purchased directly through tranoosleep.com.

Tranoo reserves the right, to the extent permitted by law, to update, interpret, and adjust these terms. Tranoo may update these Warranty Terms from time to time to reflect changes in our products, services, or applicable law. Any update will apply prospectively and will not reduce warranty rights already applicable to products purchased before the effective date of the update, unless otherwise required by law.