Return and Exchange Policy

1. Scope of Application

This Policy applies to sleep wellness products, accessories, replacement parts, and after-sales services sold through tranoosleep.com.

If specific product or promotional pages provide different return terms, those terms shall prevail unless otherwise required by law.

2. Quick Rules

3. Supported Cases

3.1 Non-quality returns

• Return within 30 days of delivery.
• Unused and resaleable condition.
• All accessories must be returned.

3.2 Quality issues

• Provide verification materials where reasonably required.
• For confirmed product defects reported within 30 days of delivery, you may be eligible for a return, replacement, repair, or other applicable remedy.
• After the 30-day return period, eligible defects may still be covered under our One Year Limited Warranty Terms.

3.3 Incorrect or damaged delivery

• Report within 7 days.
• Provide photos.
• Replacement or refund arranged.

4. Non-supported Cases

• Beyond return period.
• Products damaged due to misuse, accident, improper handling, unauthorized modification, or other customer-caused reasons.
• Products that have been used and had direct personal contact may not be eligible for non-quality returns for hygiene reasons. This restriction does not apply to defective, damaged, or incorrectly delivered products, or where otherwise required by applicable law.
• Improper use damage.
• Items marked non-returnable.
• User-caused logistics issues.

5. Process

• To request a return or exchange, please contact our Customer Support team at info@tranoosleep.com with your order number and a brief description of your request. Please do not return a product before receiving return instructions from us.
• Review within 2-5 days.
• Return product if required.
• Inspection within 5-10 days.
• Refund or exchange processed.

6. Refunds

• Refund to original payment method.
• Once the returned product has been received, inspected, and approved, we will normally initiate the refund to the original payment method within 7 business days. Your bank or payment provider may require additional time for the refund to appear in your account.
• Deductions may apply for damage.
• Discounts may be recalculated.

7. Shipping Costs

8. Order Cancellation

• Cancelable before shipment.
• Refusal may incur fees.
• We may cancel suspicious orders.

9. Legal Rights

This Policy does not limit your statutory consumer rights.