Support & Product Guidance
Instruction Manual
To ensure proper use of the product, please read the full manual carefully before use.
TRANOO Sleep X1
TRANOO Sleep X1 Guides
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Questions, Answered
Everything to Know Before Your First Session.
Product, use, sensation, care, safety and purchasing questions in one place.
Frequently Asked Questions
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What does TRANOO Sleep X1 feel like?
You may notice a light tingling, tapping, prickling or pulsing sensation. The sensation should remain comfortable and should not be painful. We recommend starting at Level 1 or Level 2 and increasing gradually until it feels comfortable.
How does the 15-minute session work?
Clean and dry the forehead, position the contact pads, wear the mask and power it on. Start at a low intensity and adjust as needed. Each session lasts approximately 15 minutes and switches off automatically when the session ends.
Who should not use TRANOO Sleep X1?
Do not use TRANOO Sleep X1 if you have a pacemaker or implanted electronic medical device, epilepsy or a seizure history, severe arrhythmia, significant skin damage near the contact area, or known high sensitivity to electrical stimulation.
Does it require an app, Bluetooth, or subscription?
No. TRANOO Sleep X1 is controlled directly using the Power, plus and minus buttons. No app, account, internet connection, Bluetooth pairing or subscription is required.
What is the return and warranty policy?
Unopened items can be returned within 30 days of delivery for a refund. Because the X1 rests directly on your skin, opened units cannot be returned for change of mind. Confirmed defects, malfunctions or incorrect shipments may qualify for an applicable remedy, and eligible defects may also be covered under our One Year Limited Warranty Terms. Please review our full Return Policy and Warranty Terms for details.
How often can I use it?
For best results, we recommend using it once or twice daily. Each session should not exceed approximately 15 minutes, and you should not use it more than twice per day.
What if the sensation feels too strong—or I don’t feel anything?
If the sensation feels too strong, lower the intensity immediately and stop using the device if discomfort continues. If you do not feel anything, make sure the skin and contact areas are clean and dry, check the fit and pad placement, and increase the intensity gradually if needed.
How long do the electrode pads last?
Your TRANOO Sleep X1 comes with 12 electrode pads. For the best contact and experience, we recommend replacing each pad after approximately three uses.
Where can I find more information or get support?
For detailed instructions, please refer to the User Manual. For information about returns, warranty, shipping, and other policies, please review our Terms & Policies. If you still have questions, feel free to contact us by email — we’re happy to help.